Opening a paper towel dispenser depends on the type of unit and whether you have a key. 

If you’ve lost the key, there are still ways to access the dispenser. 

Below, we outline five methods for different dispenser types, including how to open a paper towel dispenser without a key when necessary.

Read on to learn more.

1. Using the Manufacturer’s Key

Most commercial dispensers come with a towel dispenser key designed for quick and secure access. If you have the key, follow these steps:

1. Locate the keyhole – This is usually at the top, side, or front of the dispenser.
2. Insert the key – Push it into the slot and turn it clockwise or counterclockwise (depending on the model).
3. Open the cover – Lift or pull the front panel to access the paper towels inside.

✔ Best for: Standard manual and automatic dispensers that require a key for access.

2. Opening Without a Key Using a Flat Object

If you don’t have the correct key, a flathead screwdriver, butter knife, or even a coin can work as an alternative. Here’s how:

1. Find the keyhole on the dispenser.
2. Insert a flat object and apply gentle pressure.
3. Turn the object in the key’s direction to unlock the cover.
4. Carefully open the dispenser without forcing it.

✔ Best for: Universal dispensers with simple locking mechanisms.

3. Pressing the Hidden Latch (For Push-Button Models)

Some dispensers, especially touchless paper towel dispensers, have a hidden latch instead of a keyhole. To open:

1. Check the top or sides for a small release button or latch.
2. Press or slide the latch while pulling the front cover forward.
3. Access the paper towel compartment and reload as needed.

✔ Best for: Battery-operated or touchless paper towel dispenser commercial models with alternative access methods.

4. Removing the Lock Mechanism (If Necessary)

If the dispenser lock is stuck or broken, removing it may be the only option. Follow these steps carefully:

1. Use a screwdriver to loosen any visible screws around the lock area.
2. Gently pry open the lock with a small lever or pliers.
3. Once unlocked, replace the lock if necessary for future use.

✔ Best for: Older dispensers with broken or jammed locks that need replacement.

5. Contacting the Manufacturer for a Replacement Key

If you frequently struggle to open a paper towel dispenser, it’s best to get a replacement towel dispenser key. Steps to do this:

1. Check the brand and model number (usually found on the dispenser).
2. Visit the manufacturer’s website and look for replacement parts.
3. Order a new key or contact customer support for assistance.

✔ Best for: Avoiding future problems and ensuring proper maintenance of dispensers.

Opening Paper Towel Dispensers: Conclusion

The five ways to open a paper towel dispenser include using the correct key, improvising with a flat object, pressing a hidden latch, removing a faulty lock, and ordering a replacement key. 

If you don’t have a key, try alternative unlocking methods, but be careful not to damage the dispenser.

Resources:

How to open and maintain a Tork paper hand towel dispenser

How to open and maintain a Tork paper hand towel dispenser

How to open the enMotion paper towel dispenser without a key